Terms & Conditions

Last Updated: September 2026

Welcome to Turkey Cappadocia. These Terms and Conditions govern the use of our website and the booking of tours, hot air balloon flights, activities, transfers, private experiences, and other travel services offered through TurkeyCappadocia.tr.

By accessing our website, making an inquiry, or confirming a booking with Turkey Cappadocia, you agree to these Terms and Conditions. Please read them carefully before making a reservation.

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: info@turkeycappadocia.tr

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1. About Turkey Cappadocia

Turkey Cappadocia provides travel-related services, including guided tours, hot air balloon experiences, activities, private tours, transfers, cultural experiences, and customized travel arrangements in Cappadocia and other destinations in Türkiye.

We work with professional guides, licensed service providers, transportation companies, activity operators, accommodation providers, and other local travel partners to deliver safe and memorable travel experiences.

Certain services may be operated directly by Turkey Cappadocia, while others may be provided by independent licensed suppliers and local partners.

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2. Acceptance of These Terms

By using our website or booking a service through Turkey Cappadocia, you confirm that:

• You have read and understood these Terms and Conditions.
• You agree to be bound by these terms.
• You are legally able to make a travel booking.
• You are authorized to make bookings for yourself and, where applicable, other travelers included in your reservation.
• The information you provide during the booking process is accurate and complete.

If you do not agree with these Terms and Conditions, please do not use our website or make a booking.

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3. Booking and Confirmation

3.1 Booking Requests

A booking request does not automatically guarantee availability.

All bookings are subject to:

• Availability
• Operational capacity
• Weather conditions
• Government or Civil Aviation regulations
• Supplier confirmation
• Payment requirements

After receiving your booking request, we will check availability and provide confirmation when the service is successfully reserved.

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3.2 Booking Confirmation

A booking becomes confirmed only after:

1. Availability has been confirmed.
2. The required payment or deposit has been received.
3. Turkey Cappadocia has issued a booking confirmation.

Please carefully check your confirmation details, including:

• Travel dates
• Number of travelers
• Selected services
• Hotel information
• Pick-up location
• Passenger names
• Special requests

You must notify us immediately if any information is incorrect.

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3.3 Booking Information

To process a reservation, we may require information such as:

• Full name
• Nationality
• Contact details
• Hotel name
• Travel dates
• Passport information when required by the service provider
• Special dietary requirements
• Relevant accessibility requirements

Travelers are responsible for providing accurate information.

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4. Prices and Payments

4.1 Prices

Prices displayed on our website or provided through email, WhatsApp, or other official communication channels may vary depending on:

• Season
• Demand
• Availability
• Number of participants
• Exchange rate changes
• Supplier costs
• Transportation requirements
• Flight availability
• Special events or holidays

Unless otherwise stated, prices are quoted per person or per group, depending on the specific service.

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4.2 Price Changes

Travel prices may change before a booking is confirmed.

Once a booking has been confirmed and payment conditions have been fulfilled, we will not normally change the agreed price unless changes are necessary due to circumstances beyond our reasonable control.

These may include:

• Government taxes or fees
• Fuel price increases
• Currency fluctuations
• Transportation costs
• Airline price changes
• Changes imposed by suppliers
• Unexpected operational requirements

Any significant change will be communicated to the traveler whenever reasonably possible.

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4.3 Payment

Payment terms may vary depending on the service.

Some services may require:

• Full payment at the time of booking.
• A deposit to secure the reservation.
• The remaining balance before the travel date.
• Payment upon arrival, where specifically agreed.

The applicable payment conditions will be communicated during the booking process.

Failure to complete payment by the required deadline may result in cancellation of the reservation.

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5. Cancellations by the Traveler

Cancellation requests must be sent in writing to:

info@turkeycappadocia.tr

The effective cancellation date will be the date on which we receive your written cancellation request.

Cancellation conditions may vary depending on the type of service and the policies of the relevant supplier.

This is particularly important for:

• Hot air balloon flights
• Domestic flights
• Hotels
• Private tours
• Multi-day tours
• Special events
• Customized travel arrangements

Any applicable cancellation fees will be communicated during the booking process.

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5.1 No-Show

If a traveler fails to arrive at the designated meeting point or pick-up location at the scheduled time, this may be considered a no-show.

No-shows are generally non-refundable.

However, we will always make reasonable efforts to assist travelers when unexpected circumstances occur.

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6. Changes Requested by the Traveler

If you wish to change:

• Travel dates
• Pick-up location
• Hotel information
• Number of participants
• Tour type
• Selected activity

please contact us as soon as possible.

Changes are subject to availability and may result in:

• Additional charges
• Price differences
• Supplier penalties
• Cancellation of the original booking

We cannot guarantee that requested changes will always be possible.

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7. Changes or Cancellations by Turkey Cappadocia

We carefully plan all travel services; however, occasionally a service may need to be changed or cancelled.

Possible reasons include:

• Weather conditions
• Safety concerns
• Road closures
• Government regulations
• Civil Aviation restrictions
• Force majeure events
• Supplier operational issues
• Insufficient participation
• Unexpected circumstances

When a significant change occurs, we will make reasonable efforts to inform affected travelers as soon as possible.

Depending on the circumstances, we may offer:

• An alternative service
• A different travel date
• Rescheduling
• A refund for the affected service, where applicable

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8. Hot Air Balloon Flight Conditions

8.1 Weather Dependency

Hot air balloon flights are highly dependent on weather conditions.

Flights may only operate when authorized by the relevant Civil Aviation authorities and when weather conditions are considered safe.

Flights may be cancelled or delayed because of:

• Strong winds
• Rain
• Fog
• Poor visibility
• Storms
• Unsafe atmospheric conditions
• Civil Aviation restrictions

Passenger safety always takes priority over the travel schedule.

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8.2 Flight Cancellation

If a balloon flight is cancelled because of weather or official restrictions, we will make reasonable efforts to offer:

• Rescheduling for another available date, or
• A refund according to the applicable booking conditions.

Rescheduling is always subject to availability.

For this reason, we recommend that travelers planning a balloon flight keep more than one morning available in Cappadocia whenever possible.

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8.3 Flight Locations

Balloon flight locations may vary depending on:

• Weather conditions
• Wind direction
• Civil Aviation approval
• Operational planning
• Availability

The exact take-off location and flight route cannot always be guaranteed in advance.

The pilot has final authority regarding the safe operation and route of the balloon.

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8.4 Flight Duration

Flight durations are approximate and may vary due to:

• Weather
• Wind conditions
• Landing opportunities
• Air traffic requirements
• Operational conditions

The total experience, including hotel transfers, preparation, briefing, flight, landing, and post-flight activities, will normally take longer than the actual flight time.

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9. Tours and Activities

Tour itineraries are designed to provide the best possible experience. However, the order of visits may change due to operational conditions.

Possible reasons include:

• Weather
• Traffic
• Road conditions
• Museum opening hours
• Crowds
• Local events
• Safety requirements
• Supplier availability

Where possible, an alternative attraction or route may be offered.

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9.1 Itinerary Changes

Turkey Cappadocia reserves the right to modify the order of an itinerary without reducing the overall value of the experience.

Certain attractions may occasionally be closed due to:

• Restoration
• Religious events
• National holidays
• Government decisions
• Unexpected maintenance

Alternative arrangements may be offered when possible.

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10. Private and Customized Tours

Private tours offer greater flexibility; however, they are still subject to:

• Opening hours
• Travel distances
• Traffic
• Weather
• Driver working hours
• Guide availability
• Operational limitations

Travelers may request changes to the itinerary, but additional locations or extended travel distances may result in extra charges.

Entrance fees, meals, drinks, accommodation, and other services are included only when specifically stated in the booking confirmation.

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11. Pick-Up and Transportation

For services that include hotel pick-up, travelers must be ready at the designated location at the confirmed time.

Pick-up times may vary depending on:

• Hotel location
• Traffic
• Other guests
• Weather conditions
• Seasonal operations

For shared tours and activities, minor delays may occur.

We recommend being ready at least 5–10 minutes before the scheduled pick-up time.

Travelers who are late may miss the service.

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12. Traveler Responsibilities

Travelers are responsible for:

• Arriving on time.
• Carrying valid travel documents.
• Following safety instructions.
• Respecting local laws and customs.
• Following the instructions of guides, pilots, drivers, and activity professionals.
• Informing us about relevant special requirements.

Travelers must behave in a respectful manner toward:

• Other guests
• Guides
• Drivers
• Local communities
• Historical sites
• Cultural locations

Turkey Cappadocia reserves the right to remove a traveler from a service if their behavior creates a safety risk or seriously disrupts other participants.

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13. Health and Physical Conditions

Some tours and activities may involve:

• Walking
• Hiking
• Uneven terrain
• Narrow passages
• Stairs
• Outdoor conditions
• Physical activity

Travelers should carefully consider their physical condition before booking.

Certain activities may not be suitable for individuals with specific medical conditions.

For example, underground cities may include narrow and confined passages that may not be suitable for travelers with severe claustrophobia.

Travelers are responsible for informing us about any relevant requirements that could affect their participation.

We recommend consulting a qualified medical professional if you are unsure whether an activity is suitable for you.

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14. Pregnancy and Special Conditions

Participation in certain activities may be restricted for pregnant travelers or individuals with particular health conditions.

Balloon operators and activity providers may apply their own safety requirements.

Travelers should inform us before booking if they have any special circumstances that may affect participation.

Final participation decisions may be made by the relevant professional operator when safety is involved.

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15. Travel Insurance

Travel insurance is strongly recommended for all travelers.

We recommend purchasing comprehensive travel insurance that may cover:

• Medical expenses
• Trip cancellation
• Travel interruption
• Lost luggage
• Personal belongings
• Emergency assistance

Travelers are responsible for ensuring that their insurance coverage is suitable for their travel plans.

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16. Liability

Turkey Cappadocia will make reasonable efforts to provide services as described.

However, we cannot accept responsibility for events outside our reasonable control.

These may include:

• Weather conditions
• Natural disasters
• Flight cancellations
• Traffic delays
• Government actions
• Civil Aviation restrictions
• Road closures
• Strikes
• Public health emergencies
• Supplier failures
• Force majeure events

Our responsibility is limited to the services directly confirmed in the booking.

Independent suppliers, including airlines, hotels, transportation providers, activity operators, and other service providers, may operate under their own terms and conditions.

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17. Force Majeure

Turkey Cappadocia will not be held responsible for delays, changes, or cancellations caused by events beyond reasonable control.

Force majeure may include:

• Natural disasters
• Earthquakes
• Severe weather
• Floods
• Fires
• War
• Terrorism
• Civil unrest
• Government restrictions
• Epidemics or pandemics
• Transportation disruptions
• Airspace restrictions

In such situations, we will make reasonable efforts to assist travelers and offer available alternatives.

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18. Personal Belongings

Travelers are responsible for their personal belongings throughout their journey.

Turkey Cappadocia cannot accept responsibility for:

• Lost items
• Stolen property
• Damaged personal belongings

We recommend keeping valuable items, passports, cameras, phones, and other important belongings secure at all times.

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19. Photography and Media

Cappadocia tours and activities may take place in public areas where photography and video recording are common.

Travelers may take personal photographs unless prohibited by:

• Local regulations
• Museums
• Historical sites
• Religious locations
• Safety rules

Professional photography services may be offered separately.

Certain locations may charge additional fees for professional photography or filming.

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20. Intellectual Property

All content published on the Turkey Cappadocia website, including:

• Text
• Images
• Logos
• Graphics
• Branding
• Videos
• Website design

is protected by applicable intellectual property laws.

Website content may not be copied, reproduced, distributed, or commercially used without prior written permission.

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21. Third-Party Services

Certain services may be provided by third-party suppliers, including:

• Hotels
• Airlines
• Balloon operators
• Transportation companies
• Activity providers
• Restaurants

These suppliers may have separate terms and conditions.

Turkey Cappadocia acts as an organizer, intermediary, or travel service provider depending on the specific service.

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22. External Links

Our website may contain links to third-party websites.

Turkey Cappadocia does not control the content, availability, or policies of external websites.

Travelers should review the relevant terms and privacy policies before using third-party websites.

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23. Website Information

We make reasonable efforts to keep information on our website accurate and up to date.

However, we cannot guarantee that all information will always be completely free from:

• Typographical errors
• Price changes
• Availability changes
• Temporary inaccuracies

We reserve the right to correct errors and update information when necessary.

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24. Local Laws and Regulations

Travelers are responsible for complying with the laws and regulations of Türkiye.

This includes respecting:

• Cultural heritage sites
• Religious locations
• National parks
• Museums
• Local communities

Damage to historical or cultural property may result in legal consequences.

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25. Complaints and Customer Support

If you experience a problem during your tour or activity, please inform your guide, driver, or our team as soon as possible.

Reporting a problem immediately gives us the best opportunity to resolve it.

For questions, concerns, or complaints, please contact:

Turkey Cappadocia

Email: info@turkeycappadocia.tr

We will make reasonable efforts to respond and assist as quickly as possible.

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26. Privacy

Personal information collected during the booking process is handled according to our Privacy Policy and applicable data protection requirements.

We collect only the information reasonably necessary to:

• Process reservations
• Provide travel services
• Communicate with travelers
• Meet legal or operational requirements

Please review our Privacy Policy for more information about how personal data is handled.

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27. Changes to These Terms and Conditions

Turkey Cappadocia may update these Terms and Conditions when necessary.

Changes may reflect:

• Legal requirements
• Operational updates
• New services
• Changes in travel regulations

The latest version will be published on our website.

We recommend reviewing this page before making a booking.

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28. Governing Law

These Terms and Conditions shall be interpreted in accordance with the applicable laws and regulations of the Republic of Türkiye.

Any legal matters arising from the use of our services will be handled according to applicable Turkish law.

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29. Contact Us

If you have any questions regarding these Terms and Conditions, bookings, cancellations, or travel services, please contact us.

Turkey Cappadocia

Website: TurkeyCappadocia.tr
Email: info@turkeycappadocia.tr

We are happy to assist you before, during, and after your journey.

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Thank You for Choosing Turkey Cappadocia

We appreciate the trust you place in us when planning your journey.

Our goal is to help you experience Cappadocia and Türkiye through meaningful, comfortable, and professionally organized travel experiences. From your first inquiry to the end of your journey, we aim to provide clear communication, reliable service, and genuine local hospitality.

We look forward to welcoming you to Cappadocia.